Legal

Refunds

Last updated September 29, 2026

Bids and proposals. Bid plans are monthly: cancel any time; no refund for a month already started. A hand-written bid paid for before October 13, 2026 is refunded in full if we haven't started it; after delivery, we revise it until it matches the agreed scope.
Setup fees. A setup fee is fully refundable until we submit your texting registration or start building. After that, it isn't refundable, because the carrier and registration costs are already spent.
Monthly services. Cancel any time; no refund for a month already started.
Missed-call text-back. If your phone setup can't run text-back, your first payment is refunded in full.
Fixed-price projects (websites, automation, audits). Refunded in full before work starts. After that, you get the refund stated in your written scope.
How to ask. Text or email: 754-654-9449 · tristin@kytheriq.com. We reply within 2 business days.